ABOUT THE JOB

As a Customer Success Agent, you will:

• Act as the key point of contact for our existing and potential customers, providing expertise and support on customer questions and requests 
• Create delightful experiences and develop lasting relationships with customers via phone or video calls, emails, live chats, and text messages
•  Collaborate with other teams to improve our customer support processes and to better understand our customer’s needs
• Maintain expert-level knowledge of our products as well as curiosity and awareness of new initiatives within the company

ESSENTIAL TO HAVE

• At least one year of experience working on a customer-facing role (e.g. customer support, sales, etc.) 
• Effective communication and active listening skills 
• Friendliness, empathy, and professionalism 
• Continuous improvement and problem-solving mentality 
• Love for structure, thoroughness,  and clarity
• Great communication skills and eagerness to collaborate in a cross-functional, fast-paced, and international team
• A positive work spirit and desire to have fun while gaining new experiences
• Fluent in English and German

NICE TO HAVE

• Experience using Zendesk or a similar ticketing system
• Fluency in other languages
• Passion for female and menstrual health subjects